Refund Policy

The short version

If the Platform is not right for you, email us within 7 days of your first payment on a new plan and we will refund it, as long as you have used less than 25% of the question bank in that time. Digital study content is delivered immediately, so beyond that point payments are non-refundable.

How to request a refund

• Email hello@letspassthisexam.com from the address on your account.
• Tell us the plan you bought and the date of the charge.
• Tell us briefly what did not work — it is how we improve.
• We reply within 2 business days and, when approved, the refund is issued to the original payment method within 5–10 business days.

What is not refundable

• Renewals of a term you have already been studying on.
• Partial months or unused time after the 7-day window.
• Accounts closed for sharing logins or copying content.
• Requests based on an exam result. We support your preparation; we cannot guarantee a score.

Duplicate and mistaken charges

Charged twice, or charged after cancelling? That is always refunded in full — write to us and we will fix it, no window and no conditions.

Chargebacks

Please contact us before disputing a charge with your bank. A dispute freezes the account while the bank reviews it, which usually takes far longer than simply emailing us.

After a refund

Refunding a plan ends access to paid features immediately. Your account, progress, and community posts remain in place in case you come back.